Returns & Exchanges

At Spring Hill Nurseries, we stand behind our plants and products with a lifetime guarantee; if your purchase does not thrive or meet your expectations, we will provide a replacement or a merchandise credit. Our goal is to ensure your home garden flourishes by offering a straightforward and supportive return process for every gardener.

Return Process

• 1.
  Contact Customer Support

  Reach out to our gardening experts via our online contact form or phone within the guarantee period to report any issues with your shipment or plant health.

• 2.
  Provide Order Documentation

  Have your order number and the name of the specific variety ready, and be prepared to provide photos of the plant or item if requested for our quality control review.

• 3.
  Receive Authorization

  Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement or store credit.

• 4.
  Resolution Delivery

  We will process your merchandise credit voucher or ship out a replacement at the next appropriate planting time for your specific hardiness zone.